Description
Download the complete audio recording of the webinar titled "Developing Root Cause Analysis Skills: Getting the Most Out of Your QAPI Efforts".
The QAPI process is most effective when leadership is involved and prepared while understanding the process. This session will discuss the important role that effective root cause analyses (RCAs) play in driving an aging services provider organization’s performance improvement efforts that help to prevent harm, decrease risk, improve quality, and increase safety for all stakeholders. Session activities will help prepare attendees to conduct competent RCAs and develop purposeful action recommendations that result in meaningful change within the organization as part of its ongoing risk and QAPI systems. The session format will encourage attendees to share experiences and lessons learned regarding their RCA journey. This interactive approach allows others to benefit from real-life examples about success and barriers to using RCA.