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At EverTrue, team members at all levels find their calling in our mission of Older Adults Living Life to the Fullest. In this work environment, all team members are part of a community and appreciated by the people they work with – residents and coworkers – every day.

Provides leadership and day to day oversight of assigned Life Plan Community of EverTrue; Ensures assigned property is managed in accordance with EverTrue policies and procedures and the various regulatory bodies; Directs the work of the community leadership team to provide residents with high quality services and care with an emphasis on a person-centered community culture; Manages community resources and budgets and is accountable for overall community performance.

Essential Duties and Responsibilities:

1. Promotes the Health and Wellness Philosophy of EverTrue; Ensures a “resident focus” is maintained by all staff and that a home like environment is provided for each resident; Maintains close contact with residents and is available to families. Enhances culture and builds relationships with staff, residents, and families.
2. Promotes a customer focus by building and maintaining relationships, seeking feedback, and improving customer service; Assists with resolving resident/family grievances if unresolved at the departmental level; Serves as a resident advocate and ensures resident’s rights are preserved
3. Creates a culture of excellence in care and services; Evaluates resident care, resident satisfaction, and departmental operations; Actively seeks ways of improving resident care outcomes, resident satisfaction, and organizational performance; Leads and participates in Operational Excellence initiatives
4. Works to remove barriers and obstacles to achieve community goals and directs efforts of each department to ensure the community prospers and serves its residents, families and staff well
5. Promotes a work environment exemplifying our EverTrue Core Christian Values within the staff; Models healthy communication, and promotes cooperation and teamwork; Coaches and mentors supervisors in the management of departmental functions and in the management of staff

Education/Training: Nursing Home Administrator’s (NHA) or Personal Care Home Administrator's (PCHA) certification in the state of Pennsylvania

Bachelor’s degree in health care related field, business or gerontology is required; Masters degree preferred

Experience: Minimum of two years’ experience in a residential management or other related management setting with demonstrated leadership skills

EverTrue is an equal opportunity employer. EOE/M/F/VETS/Disabled

Location: The Philadelphia Protestant Home - 6401 Martins Mill Rd, Philadelphia, PA 19111