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Effective Grievance Management

Name: Effective Grievance Management
SKU: grievance-management
Availability: InStock

$45.00 – $60.00

Download the complete video recording and PPT of the webinar titled “Effective Grievance Management”

This education will teach the nuances and types of concerns that rise to the level of a formal grievance. The role of nursing and other staff members in this process will be explored. We will also look at the importance of effective grievance management for customer service and quality of care.

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SKU: grievance-management Category: Uncategorized

Description

Description

Download the complete video recording and PPT of the webinar titled "Effective Grievance Management"

This program will teach the nuances and types of concerns that rise to the level of a formal grievance. The role of nursing and other staff members in this process will be explored. We will also look at the importance of effective grievance management for customer service and quality of care.

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Members are represented from church, profit, nonprofit, county and state facilities. We are dedicated to service and committed to caring. We proudly serve Pennsylvania, Philadelphia PA, Pittsburgh, Harrisburg, Allentown, Erie, Reading, Scranton, Bethlehem, Lancaster & beyond.

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(724) 601-7873
info@padona.com

21863 Deer Run Lane
Shade Gap, PA 17255
fax: (856) 780-5149

HOURS
Mon-Fri: 8:30 – 5:30

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Contact Us

(724) 601-7873
info@padona.com

21863 Deer Run Lane
Shade Gap, PA 17255
fax: (856) 780-5149

HOURS
Mon-Fri: 8:30 – 5:30

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Break Exhibitor Registration 2026

Company*
Description of Products & Services*
Company Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Name*
First Last
Job Title*
Work Phone*
Mobile Phone*
Email*
List Participating Representative(s) and Job Title*
List the company representative(s) including job titles who will be responsible for operating your exhibitor booth. Registration fee is limited to 2 individuals. Additional representatives may be included for $290 per person.
Permitted Exhibit Times

TENTATIVE EXHIBIT TIMES (MAY BE SUBJECT TO CHANGE BASED ON FINAL CONFERENCE SCHEDULE):
Wednesday Morning (10:00 AM – 10:45 AM)
Wednesday Afternoon (3:00-5:00 PM)
Thursday Morning (10:00 AM - 10:45 AM)
Thursday Afternoon (2:15 PM - 3:30 PM)

Break exhibitors are permitted to exhibit during morning and afternoon break times. You will set up your table top display 30 minutes prior to the scheduled exhibit time and break down your exhibit immediately following the exhibit time. Please note, the actual exhibit time is only for the time NOTED and your display must be removed at the end of the time specified in order that the hotel staff can set up for the next event (storage space will be available for your exhibit materials during non-exhibiting times).

Cost to participate as a BREAK EXHIBITOR during any or all of the ABOVE NOTED TIME(S) is $1,650.00 for PADONA Agency members and $2,000 for Non-Agency members
Electrical Usage
If electricity is required, please specify what type of equipment will be used and the voltage.
Break Exhibitor Registration Fee*
Are you currently a PADONA agency member?
Billing Address
Street Address Address Line 2 City State ZIP Code
Additional Info
Exhibit fee includes 1 six foot table, table skirt, 2 chairs, and identifying sign. Telephone and internet service is not included. The hotel charges exhibitors directly for the use of their electrical extension cords and power strips. If payment in full is not received by March 1, 2025 the contract is rendered null and void.
Cancellation Policy
Cancellations will not be accepted for refunds after January 1, 2026. Any exhibitor cancelling after this date is liable to pay the full exhibit rental fee. Cancellations received prior to January 1, 2026 shall receive a 50% refund.
Security & Liability
Hotel security will be provided during the non-exhibit hours. However, each exhibitor must make provisions to safeguard their goods from the time they are placed in the area until they are removed at the end of the convention. Space is leased with the understanding that PADONA and the contracted hotel assume no liability whatsoever for damages, for any act of omission or commission in connection with said agency, and that the exhibitor and his representative hereby releases PADONA and contracted hotel from any or all liability for loss ensuing from any cause whatsoever. Exhibitor assumes entire responsibility and hereby agrees to protect, indemnify, defend and save PADONA and contracting hotel and their employees and agents harmless against all claims, losses or damages to persons or property, governmental charges or fines and attorney fees arising out of or caused by exhibitor’s installation, removal, maintenance, occupancy or use of the exhibition premises, except to the extent that such claims, losses or damages is caused by the negligence or willful misconduct of PADONA or contracting hotel and their employees and agents.
Additional Questions
For additional information contact Candace McMullen, PADONA Executive Director at: cmcmullen@padona.com
Payment via Paypal
Once you click the register button below, you will be forwarded to Paypal to complete your registration. You do not need a Paypal account in order to complete your transaction. Paypal allows you to pay via credit card without an account.

Exhibitor Registration 2026

"*" indicates required fields

Company*

Description of Products & Services*

Company Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Name*

First Last

Job Title*

Work Phone*

Mobile Phone*

Email*

List Participating Representative(s) and Job Title*

List the company representative(s) including job titles who will be responsible for operating your exhibitor booth. Registration fee is limited to 2 individuals. Additional representatives may be included for $290 per person.

Display Type*

Each Exhibit Space is Approximately 6 foot X 4 Foot in Size and Includes One Six Foot Table, Table Skirt, Two Chairs, and Identifying Sign. Electricity is included, if needed. Internet connection is available for an additional cost payable directly to The Hotel Hershey. Large medical equipment displays will be limited to the first five exhibitors. There will be a $1,000 additional charge for large equipment displays to accommodate the increased space needed.

Table Top

Floor Standing

Large Medical Equipment

Large Medical Equipment Fee*

Charge for extra space needed for set up.

Electrical Usage

If electricity is required, please specify what type of equipment will be used and the voltage.

Exhibitor Registration Fee before September 20, 2025 (with deposit)*

Are you currently a PADONA agency member?

Billing Address

Street Address Address Line 2 City State ZIP Code

Additional Info

Cancellation Policy

Cancellations will not be accepted for refunds after January 1, 2026. Any exhibitor cancelling after this date is liable to pay the full exhibit rental fee. Cancellations received prior to January 1, 2026 shall receive a 50% refund.

Security & Liability

Hotel security will be provided during the non-exhibit hours. However each exhibitor must make provisions to safeguard their goods from the time they are placed in the area until they are removed at the end of the convention. Space is leased with the understanding that PADONA and the contracted hotel assume no liability whatsoever for damages, for any act of omission or commission in connection with said agency, and that the exhibitor and his representative hereby releases PADONA and contracted hotel from any or all liability for loss ensuing from any cause whatsoever. Exhibitor assumes entire responsibility and hereby agrees to protect, indemnify, defend and save PADONA and contracting hotel and their employees and agents harmless against all claims, losses or damages to persons or property, governmental charges or fines and attorney fees arising out of or caused by exhibitor’s installation, removal, maintenance, occupancy or use of the exhibition premises, except to the extent that such claims, losses or damages is caused by the negligence or willful misconduct of PADONA or contracting hotel and their employees and agents.

Additional Questions

For additional information contact Candace McMullen, PADONA Executive Director at: cmcmullen@padona.com

Payment via Paypal

Once you click the register button below, you will be forwarded to Paypal to complete your registration. You do not need a Paypal account in order to complete your transaction. Paypal allows you to pay via credit card without an account.

Attendee Registration

Name*
First Last
Job Title*
Employer*
Employer Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Work Phone*
Email*
Home Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Mobile Phone
Home Phone
RN License Number*
NHA License Number
NHA Registry Number
First Convention
Is this the first time you are attending PADONA's annual convention?
- Yes
Attendee Registration Fee*
Are you currently a member of PADONA?
Billing Address
Street Address Address Line 2 City State ZIP Code
Payment via Paypal
Once you click the register button below, you will be forwarded to Paypal to complete your registration. You do not need a Paypal account in order to complete your transaction. Paypal allows you to pay via credit card without an account.

Break Exhibitor Registration 2025

Company*
Description of Products & Services*
Company Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Name*
First Last
Job Title*
Work Phone*
Mobile Phone*
Email*
List Participating Representative(s) and Job Title*
List the company representative(s) including job titles who will be responsible for operating your exhibitor booth. Registration fee is limited to 2 individuals. Additional representatives may be included for $290 per person.
Permitted Exhibit Times
Break exhibitors are permitted to exhibit during morning and afternoon break times. You will set up your table top display 30 minutes prior to the scheduled exhibit time and break down your exhibit immediately following the exhibit time. Please note, the actual exhibit time is only for the time NOTED and your display must be removed at the end of the time specified in order that the hotel staff can set up for the next event (storage space will be available for your exhibit materials during non-exhibiting times).

Cost to participate as a BREAK EXHIBITOR during any or all of the ABOVE NOTED TIME(S) is $1,600.00 for PADONA Agency members and $1,900 for Non-Agency members
Electrical Usage
If electricity is required, please specify what type of equipment will be used and the voltage.
Break Exhibitor Registration Fee*
Are you currently a PADONA agency member?
Billing Address
Street Address Address Line 2 City State ZIP Code
Additional Info
Exhibit fee includes 1 six foot table, table skirt, 2 chairs, and identifying sign. Telephone and internet service is not included. The hotel charges exhibitors directly for the use of their electrical extension cords and power strips. If payment in full is not received by March 1, 2025 the contract is rendered null and void.
Cancellation Policy
Cancellations will not be accepted for refunds after January 1, 2024. Any exhibitor cancelling after this date is liable to pay the full exhibit rental fee. Cancellations received prior to January 1, 2025 shall receive a 50% refund.
Security & Liability
Hotel security will be provided during the non-exhibit hours. However, each exhibitor must make provisions to safeguard their goods from the time they are placed in the area until they are removed at the end of the convention. Space is leased with the understanding that PADONA and the contracted hotel assume no liability whatsoever for damages, for any act of omission or commission in connection with said agency, and that the exhibitor and his representative hereby releases PADONA and contracted hotel from any or all liability for loss ensuing from any cause whatsoever. Exhibitor assumes entire responsibility and hereby agrees to protect, indemnify, defend and save PADONA and contracting hotel and their employees and agents harmless against all claims, losses or damages to persons or property, governmental charges or fines and attorney fees arising out of or caused by exhibitor’s installation, removal, maintenance, occupancy or use of the exhibition premises, except to the extent that such claims, losses or damages is caused by the negligence or willful misconduct of PADONA or contracting hotel and their employees and agents.
Additional Questions
For additional information contact Candace McMullen, PADONA Executive Director at: cmcmullen@padona.com
Payment via Paypal
Once you click the register button below, you will be forwarded to Paypal to complete your registration. You do not need a Paypal account in order to complete your transaction. Paypal allows you to pay via credit card without an account.

Exhibitor Registration 2025

"*" indicates required fields

Company*

Description of Products & Services*

Company Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Name*

First Last

Job Title*

Work Phone*

Mobile Phone*

Email*

List Participating Representative(s) and Job Title*

Display Type*

Table Top

Floor Standing

Large Medical Equipment

Large Medical Equipment Fee*

Charge for extra space needed for set up.

Electrical Usage

If electricity is required, please specify what type of equipment will be used and the voltage.

Exhibitor Registration Fee*

Are you currently a PADONA agency member?

Billing Address

Street Address Address Line 2 City State ZIP Code

Additional Info

Cancellation Policy

Cancellations will not be accepted for refunds after January 1, 2025. Any exhibitor cancelling after this date is liable to pay the full exhibit rental fee. Cancellations received prior to January 1, 2025 shall receive a 50% refund.

Security & Liability

Additional Questions

For additional information contact Candace McMullen, PADONA Executive Director at: cmcmullen@padona.com

Payment via Paypal

Virtual Attendee Registration

Name*
First Last
Job Title*
Employer*
Employer Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Work Phone*
Email*
Home Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Mobile Phone
Home Phone
RN License Number*
NHA License Number
NHA Registry Number
First Convention
Is this the first time you are attending PADONA's annual convention?
- Yes
Full Conference Registration Fee*
Are you currently a member of PADONA?
Single Day Registration Fee (Members Only) Quantity
If you would like to register for multiple single days, please enter the appropriate quantity here. (Wednesday, Thursday, Friday)
Price: $175.00
Single Day Registration Fee (Non-Member) Quantity
If you would like to register for multiple single days, please enter the appropriate quantity here. (Wednesday, Thursday, Friday)
Price: $225.00
Single Day Attendance
If you have registered for single day attendance, please list the day(s) you will be attending the conference virtually. (Wednesday, Thursday, Friday)
Billing Address
Street Address Address Line 2 City State ZIP Code
Payment via Paypal
Once you click the register button below, you will be forwarded to Paypal to complete your registration. You do not need a Paypal account in order to complete your transaction. Paypal allows you to pay via credit card without an account.

Break Exhibitor Registration

Company*
Description of Products & Services*
Company Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Name*
First Last
Job Title*
Work Phone*
Mobile Phone*
Email*
List Participating Representative(s) and Job Title*
List the company representative(s) including job titles who will be responsible for operating your exhibitor booth. Registration fee is limited to 2 individuals. Additional representatives may be included for $280 per person.
Permitted Exhibit Times
Break exhibitors are permitted to exhibit during morning and afternoon break times. You will set up your table top display 30 minutes prior to the scheduled exhibit time and break down your exhibit immediately following the exhibit time. Please note, the actual exhibit time is only for the time NOTED and your display must be removed at the end of the time specified in order that the hotel staff can set up for the next event (storage space will be available for your exhibit materials during non-exhibiting times).

Wednesday 10:00am - 10:45am
Wednesday 2:30pm - 3:15pm
Thursday 10:00am - 10:45am
Thursday 2:30pm - 3:15pm
Electrical Usage
If electricity is required, please specify what type of equipment will be used and the voltage.
Break Exhibitor Registration Fee*
Are you currently a PADONA agency member?
Billing Address
Street Address Address Line 2 City State ZIP Code
Additional Info
Exhibit fee includes 1 six foot table, table skirt, 2 chairs, and identifying sign. Telephone and internet service is not included. The hotel charges exhibitors directly for the use of their electrical extension cords and power strips. If payment in full is not received by March 1, 2024 the contract is rendered null and void.
Cancellation Policy
Cancellations will not be accepted for refunds after January 1, 2024. Any exhibitor cancelling after this date is liable to pay the full exhibit rental fee. Cancellations received prior to January 1, 2024 shall receive a 50% refund.
Security & Liability
Hotel security will be provided during the non-exhibit hours. However, each exhibitor must make provisions to safeguard their goods from the time they are placed in the area until they are removed at the end of the convention. Space is leased with the understanding that PADONA and the contracted hotel assume no liability whatsoever for damages, for any act of omission or commission in connection with said agency, and that the exhibitor and his representative hereby releases PADONA and contracted hotel from any or all liability for loss ensuing from any cause whatsoever. Exhibitor assumes entire responsibility and hereby agrees to protect, indemnify, defend and save PADONA and contracting hotel and their employees and agents harmless against all claims, losses or damages to persons or property, governmental charges or fines and attorney fees arising out of or caused by exhibitor’s installation, removal, maintenance, occupancy or use of the exhibition premises, except to the extent that such claims, losses or damages is caused by the negligence or willful misconduct of PADONA or contracting hotel and their employees and agents.
Additional Questions
For additional information contact Candace McMullen, PADONA Executive Director at: cmcmullen@padona.com
Payment via Paypal
Once you click the register button below, you will be forwarded to Paypal to complete your registration. You do not need a Paypal account in order to complete your transaction. Paypal allows you to pay via credit card without an account.

Exhibitor Registration

Company*
Description of Products & Services*
Company Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Name*
First Last
Job Title*
Work Phone*
Mobile Phone*
Email*
List Participating Representative(s) and Job Title*
List the company representative(s) including job titles who will be responsible for operating your exhibitor booth. Registration fee is limited to 2 individuals. Additional representatives may be included for $280 per person.
Display Type*
Each Exhibit Space is Approximately 6 foot X 4 Foot in Size and Includes One Six Foot Table, Table Skirt, Two Chairs, and Identifying Sign. Electricity is included, if needed. Internet connection is available for an additional cost payable directly to The Hotel Hershey. Large medical equipment displays will be limited to the first five exhibitors. There will be a $1,000 additional charge for large equipment displays to accommodate the increased space needed.
- Table Top
- Floor Standing
- Large Medical Equipment
Electrical Usage
If electricity is required, please specify what type of equipment will be used and the voltage.
Exhibitor Registration Fee*
Are you currently a PADONA agency member?
Billing Address
Street Address Address Line 2 City State ZIP Code
Additional Info
Each Exhibit Space is Approximately 6 foot X 4 Foot in Size and Includes One Six Foot Table, Table Skirt, Two Chairs, and Identifying Sign. Electricity is included, if needed. Internet connection is available for an additional cost payable directly to The Hotel Hershey. If payment in full is not received by March 1, 2024 the contract is rendered null and void.
Cancellation Policy
Cancellations will not be accepted for refunds after January 1, 2024. Any exhibitor cancelling after this date is liable to pay the full exhibit rental fee. Cancellations received prior to January 1, 2024 shall receive a 50% refund.
Security & Liability
Hotel security will be provided during the non-exhibit hours. However each exhibitor must make provisions to safeguard their goods from the time they are placed in the area until they are removed at the end of the convention. Space is leased with the understanding that PADONA and the contracted hotel assume no liability whatsoever for damages, for any act of omission or commission in connection with said agency, and that the exhibitor and his representative hereby releases PADONA and contracted hotel from any or all liability for loss ensuing from any cause whatsoever. Exhibitor assumes entire responsibility and hereby agrees to protect, indemnify, defend and save PADONA and contracting hotel and their employees and agents harmless against all claims, losses or damages to persons or property, governmental charges or fines and attorney fees arising out of or caused by exhibitor’s installation, removal, maintenance, occupancy or use of the exhibition premises, except to the extent that such claims, losses or damages is caused by the negligence or willful misconduct of PADONA or contracting hotel and their employees and agents.
Additional Questions
For additional information contact Candace McMullen, PADONA Executive Director at: cmcmullen@padona.com
Payment via Paypal
Once you click the register button below, you will be forwarded to Paypal to complete your registration. You do not need a Paypal account in order to complete your transaction. Paypal allows you to pay via credit card without an account.

Effective Grievance Management

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