Effective Grievance Management: Differentiating Grievances and Concerns
Price range: $45.00 through $60.00
Download the complete video recording, PPT and handouts from the webinar titled:
“Effective Grievance Management: Differentiating Grievances and Concerns“
Professional Practice Gap/Description of Education:
This education will provide an overview of the CMS requirements for the management of grievances in Skilled Nursing Facilities. The session will discuss the nuances and types of concerns that rise to the level of a formal grievance vs concerns. The role of nursing and other staff members in this process will be explored. We will also look at the importance of effective grievance management for customer service and quality of care.